These are the terms and conditions of SAVVYLASH Ltd and are governed by English Law. "We" or "us" refers to Savvylash Ltd Company Registration number 05537508.
Payment is accepted in £ Sterling or Euros. Delivery charges are applicable. Local taxes and currency fluctuations are to be borne by the customer. Invoices will be in £ Sterling. We do not have the facility to deduct VAT when charging for goods on our website.
Payment must be received before an order is despatched. Cheques are cleared before goods are sent. We do not accept cash payments.
Order Processing/Confirmation - Your order will only be processed if acceptance of these terms and conditions is indicated by ticking our acceptance box prior to sale. You are therefore deemed to have accepted them and abide by them. Orders placed by post will be deemed to have accepted our terms and conditions also.
Placing an order represents an offer to purchase the products indicated by you and is not binding on us until the order is accepted and despatched by us. If a product is shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you that product. We shall not be obliged to complete your order if we cannot verify your payment card details.
We will confirm we have received your order by sending an automatically generated email. You will also receive a confirmation of your payment from PROTX which should be retained until your order is complete.
Security - Orders submitted on-line are sent to us via SSL (secure socket layer) to ensure security. Transactions are made via PROTX who have their own terms and conditions. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
Fraud Prevention - Online orders placed by new customers will only be despatched to the address where the payment card is registered. Orders requesting delivery elsewhere will not be processed. Transactions are screened to check that cardholder details are correct and match with card issuer records and if incorrect the order will be declined. Some transaction may require further security checks and we will email you for the information we need. Your response is required within 5 days otherwise the order will be cancelled.
Despatch - normally within 28 working days from receipt of order, although every effort will be made for a 7-14 day delivery. An email is sent to advise of despatch. In the event of non-delivery we cannot replace/refund goods under any circumstances (eg Christmas) until the 15/21 working day period has passed and the parcel deemed lost by the carrier. We make every effort to deliver goods within this timescale but delays can occur that are beyond our control and we cannot be liable for any loss caused by late delivery.
Delivery – delivery times cannot be specified. Please ensure that your order is being sent to a secure place. On delivery, responsibility passes to the customer.
Returns - Distance Buying Regulations provide a cooling off period and an unconditional right to cancel during that period. The cooling off period begins as soon as the order has been made and ends 7 working days after the day of receipt of the goods. (You should be aware that once we begin to process your order you may not cancel any contract you have for services carried out by us eg Postage and Packing etc).The regulations require the customer to contact us in writing to notify of the intent to cancel the order. Cancellations will not be accepted if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm receipt. If an order is cancelled within this cooling off period but has already been despatched, we would expect the goods to be returned to us but if we are required to collect the goods a collection charge will be deducted from the refund total. The regulations impose a responsibility on the customer to take reasonable care of any goods that have been supplied. This obligation applies before and after written notice of cancellation/return has been given. The items should be suitably packed for return and sent by trackable means. If we receive goods for refund that are not saleable as new then we are entitled, by law, to seek recompense.
If you wish to return an individual item from your order, it may be returned up to 14 days after delivery date. Goods received after this time are not refunded. In the interest of hygiene refunds are not made against Savvylash tool product that have been tested, unsealed (ie removed from original packaging or had wrapping/seals removed) or damaged. You should email us prior to returning goods and receive our authorisation. Goods received in a satisfactory condition will be refunded according to the original payment method normally within 7 working days but no longer than 30 days. We reserve the right to refuse a refund and if goods are received in an unsatisfactory condition we will not refund and you will then be liable for all costs to have the goods sent back to you. If these costs are not met within 30 days then we shall dispose of the goods. We do not exchange products and where an exchange is required you should return goods for refund and then reorder.
When returning goods please use a trackable service (eg Recorded/Special Delivery). We are not responsible for item/s being lost/damaged in transit affecting a refund/claim.
Manufacturers instructions should always be followed before using any product. When purchasing products you should be sure they are suitable for your own particular use as refunds cannot be made if they prove not to be.
Undelivered Orders - Orders returned to us as undeliverable, uncollected or for any other reason will be treated as a cancelled order. A refund will then be made back to your original payment card less our charges. This is due to costs incurred to process and post your order that cannot be absorbed by us if delivery cannot be made as instructed. Alternatively, your order can resent but you will be liable for a postage and packing charge. We regret that we cannot be responsible if you have not received notification of a delivery attempt by Royal Mail - you will need to raise this issue directly with Royal Mail Customer Services.
Damage/Faults - in the unlikely event that goods are received in a damaged or faulty condition you should report this to us by email within 2 working days of receipt. Claims will not be processed until items have been returned even during seasonal busy periods where the goods may have been ordered as a gift.
Data Privacy is important and information is used in accordance with Data Protection legislation.
It is important you provide a valid and correct email address for order and payment confirmation and so we can advise of despatch of order. We cannot be responsible if information is sent to an incorrect email address provided when you placed your order.
We Reserve The Right
Copyright - This website is protected by copyright law. Data on websites is subject to the same copyright laws as printed matter thus if part/s of our website is/are copied and published on another website this is an infringement of the copyright law.
Links to other sites are not controlled by us thus we cannot accept responsibility for them.
Your statutory rights as a consumer are not affected.